LTD AAOUDT
LTD AAOUDT

FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in high-quality office chairs, sofas, and regular chairs designed for comfort and style.

2. Do you offer international shipping?

Yes, we ship both within Morocco and internationally. Shipping costs and estimated delivery times will be displayed at checkout based on your location.

3. How long does shipping take?

  • Domestic Orders (Morocco): 3-7 business days.
  • International Orders: 7-21 business days.
    Delivery times may vary depending on the shipping carrier and your location.

4. What are your shipping costs?

Shipping costs depend on your location and will be calculated at checkout. We strive to offer affordable and reliable shipping options.

5. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

6. What is your return policy?

We offer free return shipping within 30 days of receiving your order. There is no restocking fee. Items must be returned in their original condition.

7. How do I request a return?

To initiate a return, please contact us at lonhamnivada@gmail.com  with your order details. We will provide you with return instructions.

8. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately with photos, and we will arrange for a replacement or refund.

9. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods. Payment details are processed securely.

10. Do you offer order cancellations?

Yes, you can cancel your order before it is shipped. Once the order has been processed, cancellations are not possible.

11. How can I contact customer support?

You can reach us through:

  • Email: lonhamnivada@gmail.com
  • Phone: +212 625440261
  • Address: NR 111 6 LOT EL OUAHDA, Marrakech, Morocco, ZIP CODE: 40000

12. Do you offer bulk or wholesale orders?

Yes! If you are interested in bulk purchases, please contact us for special pricing and availability.